Full article with thanks to: mckinsey.com/industries/financial-services/our-insights/the-insurance-switch-technology-will-reshape-operations Insurance companies’ technology and operations functions have traditionally operated independently. Technology facilitated the operations staff’s work, but operations—underwriting, claims, and marketing—was the principal driver of corporate performance. The relationship between the two functions is changing as insurers allocate more resources to technology functions without making similar investments in operational ones. Incumbents hope this shift will …