why our models of change management are worth it

We focus on supporting the essential people part of business change often as part of new technology adoption, organisational restructuring, merger & acquisition activity or pace and scale expansion. We specialise in models of change management and have expertise experience in the insurance sector, as well as other sectors.

A boutique change consultancy, we are specialists in the world of insurance but entirely comfortable delivering change across all business sectors. With a network of consultants and expert advisers on hand, we are ready to guide you through the essential management thinking to ensure your business change and improvement initiatives succeed.

FUSE focuses its M&A and change management consultancy services on organisations based in the City of London and the Northern Home Counties of Buckinghamshire, Hertfordshire and Bedfordshire.

Importantly this focus means FUSE has key support networks across all of these business communities which are ready and available to its clients. Models for change management to better workflows - we have our clients covered.

Leaders in organisations often struggle knowing where to start when faced with managing change. Why not seek some help from people who have successfully managed change before? We have many tried and tested tools to help guide you on what you need to do, with whom and when. Please do get in touch with us for an informal conversation.


Roger Lewis

After 25 years’ corporate excitement and success in the insurance industry I was asked to share my experiences in a consultancy capacity – and so FUSE was born.

Since then I’ve been delighted to build on my history of growing multinational businesses by way of organic development, merger, acquisition and joint venture activity and delivering successful change, and have set up a team to help others do the same.

Managing really-well the people side of business change is something I believe in passionately. As a qualified Change Management Practitioner my focus is helping leaders engage with and obtain the support of their colleagues delivering what the future state needs to look like, after the change.

Colleagues appreciate my upbeat approach to leadership, my passion for innovation and my commitment to embracing change.

Customers tell me they value my integrity and my effective delivery of results. I have a business network across the UK, European and Far East which is available to all my clients.

Portfolio highlights include delivery of a new digital way of working for insurer Markel International, who engaged FUSE to redesign the wholesale underwriting process, capture of data and system architecture. A new automated and integrated underwriting system delivered an impressive 25% reduction in system touch points and 50% improvement in end-to-end processing time.

Supporting Ocado PLC Transformation Office to project manage the establishment of Ocado’s Centre of Process Excellence we refined optimal processes, on the way identifying numerous pain points, and efficiency drivers, as well as developing an in-house capability to capture, visualise and govern process using tried and tested third-party TIBCO NIMBUS software.

Career successes include the 3-year build-out of a 50-person U$ 60m premium insurance underwriting agency in London, Guernsey and Canada and 8-year leadership of a market leading and highly profitable ten-person U$ 50m premium international insurance Underwriting team.



  • Business Transformation
  • Change Management
  • Programme & Project Management
  • Mergers & Acquisitions Integration
  • Business Process Re-engineering & Improvement
  • Stakeholder Management & Engagement
  • Process Improvement & Governance
  • Portfolio Management
  • Leadership Coaching & Mentoring
  • Programme Governance

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james goodwyn

James has deep experience solving complex B2B, brand, marketing and communication challenges, delivering excellent results for his clients for over 20 years.

He brings exceptional care, commitment, and creativity to the marketing and communication process.

James' communications clients are diverse, from start-ups through to
large multinationals. He has specialist knowledge of the B2B environment and specifically the business of Insurance.

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