Full article with thanks to: hbr.org/2023/08/how-to-reskill-your-workforce-in-the-age-of-ai How will AI affect businesses and employees? It’s the million-dollar question, and according to Harvard Business School’s Raffaella Sadun, the answer will depend on how well an organisation connects the new technologies to both a broad corporate vision and individual employee growth. One without the other is a recipe for job elimination and fewer …
Embracing AI: Transforming the Insurance Landscape and What That Means for Underwriting
Full article with thanks to: mckinsey.com/industries/financial-services/our-insights/insurance-2030-the-impact-of-ai-on-the-future-of-insurance Welcome to the future of insurance, as seen through the eyes of Scott, a customer in the year 2030. His digital personal assistant orders him a a vehicle with self-driving capabilities for a meeting across town. Upon hopping into the arriving car, Scott decides he wants to drive today and moves the car into “active” …
Generative AI Enhances Customer Service Jobs, Not Erases Them
Full article with thanks to: https://hbr.org/2023/03/generative-ai-will-enhance-not-erase-customer-service-jobs The potential for generative AI like ChatGPT to disrupt how humans interact with computers, change how information is retrieved, and transform jobs across industries has left a lot of company leaders scratching their heads. As with other breakthroughs in AI, ChatGPT and similar large language models (LLMs) raise big questions about their impact on jobs and …