Full article with thanks to: mckinsey.com/industries/financial-services/our-insights/the-insurance-switch-technology-will-reshape-operations Insurance companies’ technology and operations functions have traditionally operated independently. Technology facilitated the operations staff’s work, but operations—underwriting, claims, and marketing—was the principal driver of corporate performance. The relationship between the two functions is changing as insurers allocate more resources to technology functions without making similar investments in operational ones. Incumbents hope this shift will …
Digital Transformation: Don’t Forget About The Customer!
A bit part of digital transformation is considering the customer. It involves a technology toolkit that’s made up of data analytics, insurance software and APIs. Full article with thanks to: insurancebusinessmag.com/us/news/technology/digital-transformation-must-happen-across-entire-insurance-ecosystem-226451.aspx The global COVID-19 pandemic has placed insurance technology under the spotlight. It has weeded out the digital front-runners from the digital dawdlers and has highlighted the importance of innovation …